Complaints Procedure

We are committed to providing a professional service to all clients and tenants. We are sure you will be happy with the OXON Portfolio Management service, but if you have any queries or complaints these should be sent in writing and addressed to 

We will acknowledge your complaint within three working days and respond to confirm that we will investigate and respond fully within 15 working days. 

If you remain unhappy with the response provided any further correspondence should be sent to 

Your subsequent complaint will be investigated again, and a letter outlining our final position will then be provided. Complaints that are not resolved to your satisfaction can then be sent either to Propertymark or to the redress scheme to which we belong. 

OXON Portfolio Management is a member of a redress scheme approved by the Competition and Markets Authority (the CMA), and which is administered by The Property Ombudsman. A copy of the redress scheme is available from